Course Summary
Downloadable Participant Guide - Leading Through Conflict - Module 1
1.1 Sources and Types of Conflict
1.2 The Impact of Conflict on Teams
1.3 The Leader's Role in Conflict Resolution
Knowledge Check
Downloadable Participant Guide - Leading Through Conflict - Module 2
2.1 Preparing for a Conflict Discussion
2.2 Facilitating a Productive Dialogue
2.3 Managing Emotions in Conflict
Knowledge Check
Downloadable Participant Guide - Leading Through Conflict - Module 3
3.1 Turning Conflict into Collaboration
3.2 Addressing Patterns of Conflict
3.3 Fostering Conflict-Positive Norms
Knowledge Check
4.1 Your Move: From Conflict to Opportunity
Mastery Quiz
Course Completion
